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FAQ

Best FAQ

No Type of Inquiry Title
1 Banquet and Wedding
What are the minimum and the maximum numbers of people for groups wishing to use the Seminar room?
The hotel has 7 number of conference halls on the 4th floor and the 5th floor that can accommodate a minimum of 10 to a maximum of 250 people.
2 Facilities
What type of services can I expect at the premier executive lounge?
Guests on the Premier Executive Floor will enjoy the following complimentary services:
*Only 2 Adults per a room can use the EFL and under 14 years old juveniles are restricted
* Quick Check-in and Check-out
* Free breakfast buffet – 15th floor lounge
( Mon~Fri :06:00~10:00 / Sat,Sun : 06:00~10:00 )
* Free beverages – 15th floor lounge (06:00~22:00)
* Happy hour free- provide beverage and snack (17:30~19:30)
-15th floor lounge
* Free usage of the Sauna and Fitness Center (06:00~22:00) 6th floor basement ( over 17 years old )
* Secretarial service
* Free usage of the VIP Lounge Meeting Room (depending on availability)
* Free newspapers ( for those who wish to have their newspapers delivered, please call the guest service center by dialing 0.)
3 Membership
What is the ‘Le Membership’ ?
Le Club Accor hotels is the membership card that would give mileage saving benefit according to the using ACCOR group hotel including Novotel.
Please refer ‘www.accorhotels.com’ for the details.
4 Others
When are Korea’s National Holidays?
Korea’s National Holidays are as follows:
New Year’s Day: January 01 Lunar
New Year’s Day: January 01 (on the lunar calendar) – this is a 3-day holiday with the days immediately before and after New Year’s Day recognized as holidays.
Independence Movement Day: March 1
Buddha’s Birthday: April 8 (on the lunar calendar)
Children’s Day: May 5
Memorial Day: June 6
Constitution Day: July 17
Independence Day: August 15
Thanksgiving Day: August 15 (on the lunar calendar) – this is a 3-day holiday with the days immediately before and after Thanksgiving Day recognized as holidays.
National Foundation Day: October 3
Christmas: December 25
5 Rooms
What are the complimentary services for guests staying on the premier executive floor?
Guests on the Premier Executive Floor will enjoy the following complimentary services:
*Only 2 Adults per a room can use the EFL and under 14 years old juveniles are restricted
* Quick Check-in and Check-out
* Free breakfast buffet – 15th floor lounge
( Mon~Fri :06:00~10:00 / Sat,Sun : 06:00~10:00 )
* Free beverages – 15th floor lounge (06:00~22:00)
* Happy hour free- provide beverage and snack (17:30~19:30)
-15th floor lounge
* Free usage of the Sauna(over 14 ages) and Fitness Center(over 17 ages) 6th floor basement (06:00~22:00)
* Secretarial service
* Free usage of the VIP Lounge Meeting Room (depending on availability)
* Free newspapers ( for those who wish to have their newspapers delivered, please call the guest service center by dialing 0.)
What should I do if I leave my belongs in the guest room?
Lost & Found Items are handled by the Room Management Division (Housekeeping).
Please contact (82)(0)51-743-1234 between 07:00 to 22:00 and a member of staff will check for you immediately.
Please have the check-out date and room number ready for a quicker service
What are the complimentary services for guests staying on the premier executive floor?
Guests on the Premier Executive Floor will enjoy the following complimentary services:
*Only 2 Adults per a room can use the EFL and under 14 years old juveniles are restricted
* Quick Check-in and Check-out
* Free breakfast buffet – 15th floor lounge
( Mon~Fri :06:00~10:00 / Sat,Sun : 06:00~10:00 )
* Free beverages – 15th floor lounge (06:00~22:00)
* Happy hour free- provide beverage and snack (17:30~19:30)
-15th floor lounge
* Free usage of the Sauna(over 14 ages) and Fitness Center(over 17 ages) 6th floor basement (06:00~22:00)
* Secretarial service
* Free usage of the VIP Lounge Meeting Room (depending on availability)
* Free newspapers ( for those who wish to have their newspapers delivered, please call the guest service center by dialing 0.)
Is internet access available in the room?
All of the rooms in Novotel Ambassador Busan are equipped with LAN cable and both landline and wireless Internet access services are available.
Is there a bidet in the room?
At the moment, bidets are installed some part of guest room and plan to install more bidets in the future.
Is there a safe in the room in which to store valuables?
All the rooms are equipped with a personal safe and guidebook.
Do you have a room to accommodate for a family of 4?
We have a special room called the family triple for guests accompanied by young children and also suit family room with 1 double and 2 single beds for ocean view.
I’d like to leave a massage for a certain guest.
Please leave your message for the particular guest either by phone, fax, or e-mail and the message will be delivered to the guest’s room.
How is the parking fee for staying guest?
It’s available free parking during staying. ( 1 car free parking per 1 guest room )
- After check-out, it costs KRW1,000 per 10 minutes.
- When check-out, please get the parking stamp at front desk.