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FAQ

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1 Facilities
Are there are showering essentials in the Sauna?
Towels, 2-in-1 shampoo and rinse, soap, and toothpaste are provided, but the guests must purchase razors and toothbrushes should they need them.
Scrubbing towels are not available.
2 Facilities
If I stay at the hotel, can I use the sauna free of charge?
Not all the rooms include free usage of the sauna.
Guests staying in rooms that include free usage of sauna may use the sauna free of charge, but for rooms that do not include such a service, the guest must pay an entrance fee.
* Sauna Entry Fee: KRW 24,000 (taxes included)
3 Rooms
Do you have a room to accommodate a family of 4?
We have a special room called the Family Twin for guests accompanied by young children.
4 Rooms
I’d like to know if someone I know is staying at the hotel.
We cannot disclose who is staying at the hotel unless previously authorized or requested to do so by the guest.
What should I do if I leave my belongings in the guest room?
Lost & Found Items are handled by the Room Management Division (Housekeeping).
Please contact (82)(0)2 531-6551 between 06:30 to 22:00 and a member of staff will check for you immediately.
Please have the check-out date and room number ready for a quicker service.
What are the complementary services for guests staying on the Premier Executive Floor?
Clients who use the Premier Executive Floor will receive the following benefits.

*Rapid Check-in and Check-out.

*Free Breakfast Buffet - VIP Lounge (16F) or The SQUARE (2F, 06:00~10:30)

*Free Beverages - VIP Lounge (16F, 06:00~10:00, Cocktail Happy Hour 17:00~19:00)

*Free Access to the Inbalance Sauna and Fitness Club on the 3rd Floor.

*Free Use of the Minibar (up to five items) and the espresso coffee machine with two free coffee capsules in each room.

*Free Use of the Meeting Room in the VIP Lounge (16F) for two hours (advance reservation is required.)

*Free Newspaper Service (Inquiries: Bell Desk [Extension No. 2])

*Secretarial Work Service

*Free access to high-speed wired/wireless Internet and Bluetooth Speaker in each room.

*10% Discount on Food and Beverages (when the price is over \20,000 excluding tax and service charge).

-However, room service, minibar, health club lounge, and banquet services are not included.
Is Internet access available in the room?
All of the rooms in Novotel Ambassador Gangnam are equipped with LAN cable and both landline and wireless Internet access services are available free of charge.
Is there a bidet in the room?
Yes, all room are installed a bidet.
Is there a safe in the room in which to store valuables?
All the rooms are equipped with a personal safe.
Do you have a room to accommodate a family of 4?
We have a special room called the Family Twin for guests accompanied by young children.
I’d like to leave a message for a certain guest?
Please leave your message for the particular guest either by phone, fax, or e-mail and the message will be delivered to the guest’s room.
I’d like to know if someone I know is staying at the hotel.
We cannot disclose who is staying at the hotel unless previously authorized or requested to do so by the guest.